Sep 19 2007
Survey on local authorities by government
if you are dissastisfied with the services provided by your local authorities (dewan bandaraya, majlis perbandaran, etc), then do your part and take part in the survey. Refer the article below. The link to the survey is:
http://www.gov.my/MyGov/Questionnaire/QuestionnaireInstruction.aspx
And yeah, do forward this to everyone. Its time to voice out your (un)happiness over the services rendered. If you felt like 3rd class citizens or met any little napoleons, this is time for payback.
Do note that the evaluation is not done by independent bodies/companies, thus the results may be biased or glossed over.
Online survey on local authorities
source
PUTRAJAYA: Ratepayers and the public can now assess and provide feedback on the level of services offered by all 144 local authorities in the peninsula to the Prime Minister's Department via an online survey.
The move, undertaken for the first time by the Government, allows individuals, non-governmental organisations and the business community to evaluate counter services and courtesy of personnel behind the counters, how telephone calls are handled and how public complaints are managed.
Results of the Malaysian Administrative Modernisation and Management Planning Unit (Mampu) survey would be collated and used to further improve the public delivery system of local authorities.
Mampu director-general Datuk Normah Md Yusof said complaints, which needed urgent attention, would be directed to the respective city halls or district or municipal councils for immediate action.
"This feedback will also act as yardstick to assess how effective are the improvements made by the respective local authorities.
"We will also use the feedback to improve the weaknesses, apart from getting a clear and holistic perspective of how much of improvements local authorities have made and whether it is customer-focused."
"The services of local authorities impact the everyday lives of the public, be it residents or those involved in commercial activities," she said.
Normah said that Mampu, which comes under the Prime Minister's Department, had made the 24 survey questions as simple as possible for the people to provide feedback on their experiences when dealing with local authorities.
She said the survey would cover the areas of office environment, counter service, services provided by the local authority, complaint management, website and telephone call management. The survey would also enable the public to provide suggestions on ways of improving the services of their respective local authorities.
The forms could be assessed via the Government's official portal myGovernment at www.gov.my, under the quick links -local authority feedback.
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