{"id":4342,"date":"2009-04-16T11:01:08","date_gmt":"2009-04-16T03:01:08","guid":{"rendered":"http:\/\/poobalan.com\/blog\/?p=4342"},"modified":"2009-04-16T11:01:08","modified_gmt":"2009-04-16T03:01:08","slug":"new-office-of-biro-pengaduan-awam","status":"publish","type":"post","link":"https:\/\/poobalan.com\/blog\/borninmalaysia\/2009\/04\/16\/new-office-of-biro-pengaduan-awam\/","title":{"rendered":"New office of Biro Pengaduan Awam"},"content":{"rendered":"

Well, this is indeed a good move by BPA. I think T. Murugiah will have a bright future if continue to do good moves like this.<\/p>\n

PCB office is being set up in KL and the public is invited to attend every Tuesday from morning 9am. There will be meals served as well for those coming from outstation! It seems the office in Putrajaya is very inconvenient for the public as it is costly and time consuming to travel there.<\/p>\n

The new office will be open from 21st April and the address is:<\/p>\n

Pusat Kegiatan Kemas Wilayah Persekutuan is located at Lot 48565 Jalan 2\/12D, Kg. Seri Batu, Batu 4 1\/2, 51200 Kuala Lumpur.<\/p>\n

For details, call 03-6251 0218<\/strong>.<\/p>\n

map of venue:<\/p>\n

\"pcb-office-kl\"<\/a><\/p>\n

According to NST<\/a>:<\/p>\n

The Public Complaints Bureau (PCB) has introduced an “instant problem-solving system” to handle public issues in a more organised and efficient manner. <\/p>\n

The bureau under the Prime Minister’s Department has pledged to look into public complaints of all sorts every Tuesday<\/strong><\/span>.<\/p>\n

Deputy Minister in the Prime Minister’s Department Senator T. Murugiah said a complainant could expect his issues to be settled between one and five working days<\/strong><\/span>.<\/p>\n

The bureau has been moved from Putrajaya to the Kemas Community Centre at Kg Sri Batu, Jalan Ipoh<\/strong><\/span> for easier access.<\/p>\n

<\/p>\n

“We will start our meetings at 9am every Tuesday and will not stop until we have seen each complainant through his or her problem, even if it drags on till midnight<\/strong><\/span>.”<\/p>\n

“We welcome any issues ranging from drainage to abandoned housing projects to citizenship issues but do not come to us if you are expecting a solution to financial problems,” said Murugiah, adding that the PCB will not entertain debt problems, including those relating to loan sharks.<\/p>\n

The PCB managed to solve 90 per cent of the 8,066 complaints lodged last year.<\/p>\n

It had seen a maximum of 300 people a day.<\/p>\n

Types of complaints lodged include delay in action, lack of public amenities, poor implementation of policies and law, abuse of power, misconduct of public officials, failure of enforcement and poor service quality.<\/p>\n

Murugiah expects the number of complainants visiting the bureau to increase because of the relocation.<\/p>\n

“We will see each one of them. There will be a waiting room and rest area for those coming from out of state. Meals will also be provided.”<\/p><\/blockquote>\n

<\/p>\n

The Star provided more info<\/a>:<\/p>\n

FOR better accessibility and convenience, the venue for the Public Complaints Bureau\u2019s (BPA) public meeting sessions has been changed from Putrajaya to Kuala Lumpur.<\/p>\n

The weekly meeting that takes place every Tuesday will now be held at Pusat Kegiatan Kemas Wilayah Persekutuan in Kg. Seri Batu, Jalan Sentul.<\/p>\n

The sessions, which will begin at the new location on April 21, are based on a new system called \u201cInstant Problem Solving System.\u201d<\/p>\n

Breakfast, lunch and tea will also be provided during the meet.<\/p>\n

Public Complaints Bureau chairman Senator T. Murugiah said through the system, public meeting sessions would have a representative from every ministry and government agencies to make problem solving easier and faster.<\/p>\n

He added that the change in venue was to make it more convenient for the public.<\/p>\n

\u201cThis way, more people will come forward and voice out their problems. With the presence of representatives from agencies and ministries, we can solve problems faster and more efficiently.<\/p>\n

\u201cWe have received about 300 cases in a day\u2019s meeting. With the change in location, we can expect more,\u201d he said.<\/p>\n

Currently, most public complaints are related to local councils, drainage and road works, abandoned projects and the registration department.<\/p>\n

Murugiah, however, discouraged those with financial problems to attend the sessions.<\/p>\n

\u201cComplaints bureau is a place for those who are unhappy about certain things to do with the government. They can come forward and complain and we will try to do the necessary.<\/p>\n

\u201cIt is not a place to seek financial aid,\u201d he said.<\/p>\n

Pusat Kegiatan Kemas Wilayah Persekutuan is located at Lot 48565 Jalan 2\/12D, Kg. Seri Batu, Batu 4 1\/2, 51200 Kuala Lumpur. For details, call 03-6251 0218.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Well, this is indeed a good move by BPA. I think T. Murugiah will have a bright future if continue to do good moves like this. PCB office is being set up in KL and the public is invited to attend every Tuesday from morning 9am. There will be meals served as well for those […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[225],"class_list":["post-4342","post","type-post","status-publish","format-standard","hentry","category-borninmalaysia","tag-politicians"],"_links":{"self":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts\/4342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/comments?post=4342"}],"version-history":[{"count":2,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts\/4342\/revisions"}],"predecessor-version":[{"id":4345,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts\/4342\/revisions\/4345"}],"wp:attachment":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/media?parent=4342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/categories?post=4342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/tags?post=4342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}