{"id":5178,"date":"2009-06-21T21:58:38","date_gmt":"2009-06-21T13:58:38","guid":{"rendered":"http:\/\/poobalan.com\/blog\/?p=5178"},"modified":"2009-06-21T21:58:38","modified_gmt":"2009-06-21T13:58:38","slug":"reply-from-tm","status":"publish","type":"post","link":"https:\/\/poobalan.com\/blog\/borninmalaysia\/2009\/06\/21\/reply-from-tm\/","title":{"rendered":"Reply from TM"},"content":{"rendered":"

About 24 hours after I posted the complaint on TM’s website over their failure to provide service<\/a>, this is the reply (edited) I got (via email, since I did not leave a mobile number):<\/p>\n

\n
from\tTM Customer Care Support
\nto
\ndate\tSun, Jun 21, 2009 at 5:46 PM
\nsubject\tCOMPLAINT :TM products & services
\nmailed-by\ttm.net.myDear Mr. M Poobalan,<\/p>\n

Thank you for contacting TM. Firstly, we would like to apologise for the late reply.<\/p>\n

Referring to your e-mail dated 20th June 2009 complaint on our service, we regret for the poor service you had experienced through and for the incovenient cause. We assure you that this issue will be highlighted to our management and we will work on improving our service. We acknowledged your complaint and we have taken the initiative to check further regarding this matter.<\/p>\n

We assure you that we do care about our customers and we have been implementing various initiatives to improve customers’ experience when dealing with us. As much as we would like to get it right every time, inevitably there will be the odd cases when we have not performed to customers’ expectation.<\/p>\n

Concerning to your IDD issue,upon checking in our system we were able to track down the report that you have lodged (report number: <edited>). We have notified our respective Department on your e-mail and latest status for their updates. They are in the midst of investigating and rectifiying the issue.<\/p>\n

Please accept our sincere apologies for any inconvenience caused. We wish to assure you that we are constantly improving our services and we thank you for your constructive feedback to improve our level of customer service. \u00a0We take this opportunity to assure you that as our customer, your satisfaction with our service has always been our top priority. As our valued customer, the value that we place on your business and satisfaction can never be overemphasized. \u00a0We consider it a great privilege to serve your Internet needs and look forward to our next opportunity to serve you again.<\/p>\n

For further assistance or feedback, we welcome you to write us again at help@tm.com.my<\/a>.
\nAlternatively, you may contact TM at 100 and select 2 for “Internet Services”.<\/p>\n

We look forward in serving you better.<\/p>\n

Regards,<\/p>\n

Razana
\nCustomer Care Support, Internet Services,
\nCustomer Service Management,
\nTM Retail.<\/p>\n

www.tm.com.my<\/a><\/p>\n

(ICOMS#<edited>)<\/p><\/div>\n<\/blockquote>\n

Now, I’m not sure what IDD got to do with “Internet Services”. Looks like an incomplete cut and paste job, probably modified from an existing standard reply template. Can anyone tell me how to fax to an\u00a0 overseas number?<\/p>\n","protected":false},"excerpt":{"rendered":"

About 24 hours after I posted the complaint on TM’s website over their failure to provide service, this is the reply (edited) I got (via email, since I did not leave a mobile number): from TM Customer Care Support to date Sun, Jun 21, 2009 at 5:46 PM subject COMPLAINT :TM products & services mailed-by […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6],"tags":[],"class_list":["post-5178","post","type-post","status-publish","format-standard","hentry","category-borninmalaysia"],"_links":{"self":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts\/5178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/comments?post=5178"}],"version-history":[{"count":2,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts\/5178\/revisions"}],"predecessor-version":[{"id":5180,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/posts\/5178\/revisions\/5180"}],"wp:attachment":[{"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/media?parent=5178"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/categories?post=5178"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/poobalan.com\/blog\/wp-json\/wp\/v2\/tags?post=5178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}