Subscribe in a reader | Subscribe by Email Received this from a friend about two weeks back, but was shelved due to the temple issues (here,here and here).
I trawled through MAS website and managed to find their Communications Division email and forwarded this to them as well.
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From: “Medusa”
Date: Mon, 29 Oct 2007 11:03:58 -0000
Subject: [www.umic.org.my] Mana Ada System!
I logged into a few airline’s websites today looking for the price of air tickets to Europe. To name a few, Qantas, BA, Emirates SIA and of coz MAS to make fare comparisons.
Before I go on, I would like to tell you checking flight rates and availability on all the other websites has been a breeze except for MAS.
Let me share with you what I have experienced:
If the date is unavailable for the destination you choose, it immediately gives you a default message mentioning the obvious: “sorry the flight on the date either unavailable”. Mind you this is not always the case. There are times you don’t get any message. You are re-routed to the same selection page.
This resets the Date column back to present date. I believe this is a glitch in the website. This forces you to re-select the “To/from” cities and “Dep/arr” dates all over again (I think you can picture how troublesome this is). So once you re-select your choices, try to find the next available date by trial and error hoping you will strike. It’s like looking for a needle in a haystack! Imagine doing this on the year end period – chances of finding an available ticket is soooo low.
In other airlines, for eg Qantas, they would give you option of the nearest available date so you could consider other option.
After trying for about 15 times, I am told my session time is out that I have to “re-login”. Lol! After this no matter how many times you login you still keep getting
kicked to Session time out page.
Looks like MAS doesn’t want you to consider other options, and if you want they expect you to re-do and keep trying till you strike a date that is available.
Btw, just for your info, MAS apparently doesn’t deal with travel agents. A few agents I have approached told me that MAS only allows direct booking as they have not been licensed to sell the tickets! I’m not sure if this is for all agents however.
Now can someone explain to me why a company who is doing so badly would make it as difficult as possible for customers to buy their tickets!
Never mind, I still wanted to give it a try thru phone booking. But alas! I was kept on hold till I gave up!
No wonder MAS is in deep ****. Perhaps someone working for MAS can forward my feedback to Mr Idris Jala. It’s about time he stops looking at his pretty paintings in his office and start concentrating on e-ticketing business!
