Subscribe in a reader | Subscribe by Email This is a rarity. DBKL is launching a hotline for complaints early next year. The number is 1-800-88-3255. Its being tested now, and the cool thing is that there operators will also handle complaints in Tamil! Not bad.
The call centre, which is expected to be fully operational next year, will be the first of its kind undertaken by a local authority to provide its citizens a convenient and fast way to connect with the local government.
Kuala Lumpur mayor Datuk Ahmad Fuad Ismail said the DBKL was currently finetuning the system and conducting a trial run to monitor the system.
“We are currently training staff to improve their communications skills. The first batch of five officers are currently testing out the system but it will only be launched in January,” he said.
The call centre will be located at Menara DBKL II and will operate from 9am to midnight, seven days a week. Operators will speak in Bahasa Malaysia, English, Mandarin and Tamil and will take in all complaints on various issues.
SAYA TELAH HANTAR ADUAN PADA 11/01/2010
MELALUI (REPORT NO: 001984 DAN 001986).
HARAP PIHAK TUAN DAPAT AMBIL TINDAKAN DENGAN SECEPAT MUNGKIN MEMANDANGKAN KERJA KERJA TELAH JALAN LEBIH KURANG SEBULAN,BUNYI DRILLING (7 PAGI – 9 MLM) DAN
SAMPAH BELAKANG RUMAH SAYA (TINGKAP PENUH DENGAN HABUK DAN TIDAK BOLEH BUKA KERANA HABUK MASUK DALAM RUMAH) PIHAK DBKL TELAH DATANG SEBANYAK 3 KALI (25/12,28/12 DAN 01/01/10) TETAPI KERJA KERJA MASIH JALAN TIAP TIAP HARI TAK KIRA HARI APA. SAYA HARAP PIHAK TUAN DAPAT AMBIL TINDAKAN YANG LEBIH TEGAS TERHADAP TUAN RUMAH DI : 28 JLN SENTUL PERMAI,SENTUL PASAR (TUAN RUMAH INI ADA BEBERAPA RUMAH DIKAWASAN SINI DAN BELIAU TINGGAL DI : 16,JLN SENTUL PERMAI). SEKIAN,TERIMA KASIH.