Subscribe in a reader | Subscribe by Email After highlighting the e-ticketing system hiccups to MAS on 14th Nov, we waited patiently for their reply. Shamalah got the reply below yesterday afternoon, 8 days after the complaint. Looks like they are upgrading their system.
———- Forwarded message ———-
From: MAS Internet Booking Customer Support
Date: Nov 22, 2007 3:19 PM
Subject: Problem with MAS e-ticketing system
To: g.shamalah@xxxxxxxxxxxxx
Cc: customer
Dear Sir/Madam,
Thank you for your email.
We take note on the problems that you encountered whilst using our online booking facility on MAS website. Please be informed that we are in the midst of enhancing the booking engine which will feature new functionality like the one that you mentioned in your e-mail. Meanwhile, please use the MH e-Timetable to identify our day of operation prior doing flight search. Also, if our flight is operating but you still get the error message, that would mean that the flight that you have selected is fully booked.
We thank you for highlighting this matter to us and we assure you that we are constantly open to helpful suggestions and constructive comments from our valued passengers such as yourself. Indeed, it is through such feedback that we are able to continuously improve our products and services.
Sir/Madam, we thank you for taking the time to write in and allowing us this opportunity to reply. Rest assured, we will continue to improve in our customer handling to give our passengers the service they expect and deserve.
Yours sincerely,
Ambia
Online Channel Unit
Malaysia Airlines
