I made use of the 112 emergency number for mobile phone yesterday. I think its the second time (first was when Lotus Restaurant in Damansara Jaya caught fire few years back – 2003/2004?).
I was on LDP highway at 7.30pm, heading towards the toll near Putrajaya when suddenly cars in front were swerving to avoid something on the road. I took slowed down and avoided the object. As I got closer, I realised it was person lying faced down and not moving at all. In fact, I couldn’t even see the head! Decapitated???
Two other cars stopped a bit in front (near the exit to Seri Kembangan and Serdang), and I joined them as well. I made a call to 112. The operator answered within few rings. I explained that an accident seems to have happened and that a person was lying on the road motionless. She passed me to the Putrajaya hospital to request for ambulance. Here, there was a problem. I talked for nearly 4 minutes explaining to the guys on the other end about the location. The did not seem to know where/what is LDP, Putrajaya toll, Serdang exit. Anyway, it seems Serdang hospital was nearer, and my call was transfered there. The guy said will come.
By that time, the victim (young malay guy) was conscious already. A few people were helping him up. He was worried about his bike rather than going to hospital. Few others were also calling for ambulance. It seems the guy rode over a piece of wood, lost control and hit the road. Its really a miracle that no vehicle ran over him. He must thanks his stars for the lucky escape.
Someone volunteered to take him to the hospital, so I called 112 again to cancel the ambulance request.
Well, 112 does work, but I think those manning the respective call centers should be familiar with areas around them to facilitate speedier response.